Return and Shipping Policy
Effective Date: October 2, 2024
At Georgian Shop Market, customer satisfaction is our top priority. This policy outlines our return and shipping procedures to ensure a smooth experience for all our customers. Please read this policy carefully before making a purchase.

1. Shipping Policy
1.1 Shipping Locations
We currently ship to Georgia and selected international destinations. Please check the available shipping options during checkout for your specific location.

1.2 Processing Time
Orders are typically processed within 1-2 business days after your payment has been confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
1.3 Delivery Time
Domestic Shipping (Georgia): Typically takes 2-5 business days for delivery, depending on your location.
International Shipping: Delivery times vary based on the destination and customs processing, usually taking between 7-21 business days.
1.4 Shipping Costs
Shipping costs are calculated based on the weight of the order, destination, and chosen shipping method. The total shipping cost will be displayed during checkout.
Free shipping is available on domestic orders over [specify amount] GEL.
1.5 Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery progress.

1.6 Customs and Import Duties (for International Orders)
International orders may be subject to customs duties, taxes, and fees upon arrival in your country. These charges are the responsibility of the customer and may vary depending on local laws.

2. Return and Exchange Policy
We want you to be completely satisfied with your purchase from Georgian Shop Market. If for any reason you are not, you can return or exchange your item(s) under the following conditions:

2.1 Return Eligibility
Returns must be initiated within 14 days of the delivery date.
The product must be unused, in its original packaging, and in the same condition as when you received it.
Certain items, such as perishable goods, personal care products, or custom-made items, are not eligible for return unless they arrive damaged or defective.
2.2 Return Process
To initiate a return, please contact us at info@georgianshopmarket.com or call our hotline (+99532) 2 520 245. Include your order number and reason for the return.
Once your return request is approved, we will provide instructions on how to send the product back to us.
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
2.3 Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment within 7-10 business days.
Shipping costs are non-refundable.
2.4 Exchanges
If you received a defective or incorrect item, please contact us within 14 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
3. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at info@georgianshopmarket.com with a photo and description of the issue. We will work with you to resolve the problem promptly, either by offering a replacement or a full refund.

4. Contact Information
If you have any questions or need assistance with your return or shipping, please contact our customer service team:

Address: Tbilisi, Shankhai, Otar Lortkipanidze Street, Building 3, N34
Hotline: (+99532) 2 520 245
Email: info@georgianshopmarket.com